At Altiva Group, LLC, a Florida Limited Liability Company located at 4890 Bay Street NE #128, Saint Petersburg, FL 33703 ("Altiva Group," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy ("Policy") outlines how we collect, use, share, and safeguard your information when you visit our website at AltivaGroup.com, use our services, software, or related products (collectively, the "Services"), or interact with us. By using our Services, you consent to the practices described in this Policy.
1. Scope of This Policy
This Policy applies to all users of our Services, including website visitors, account holders, and customers. It covers personal information collected through:
-Our website (AltivaGroup.com).
-Our software platforms and mobile applications.
-Communications with our team via email, phone, or other channels.
-Third-party integrations or services connected to our Services.
This Policy does not apply to third-party websites, services, or applications linked to or integrated with our Services. We recommend reviewing the privacy policies of those third parties.
2. Information We Collect
We collect information to provide, maintain, and improve our Services. The types of information we collect include:
2.1 Personal Information
This is information that can identify you, such as:
-Contact Information: Name, email address, phone number, and mailing address.
-Account Details: Username, password, and other registration information.
-Payment Data: Credit card details, billing address, or other payment information (handled securely by third-party processors).
-Business Details: Company name, industry, or other information provided during onboarding.
2.2 Non-Personal Information
This is information that does not directly identify you, including:
-Usage Data: Pages visited, features accessed, time spent on our Services, and interaction patterns.
-Device Information: IP address, browser type, operating system, and device identifiers.
-Cookies and Tracking Data: Information collected via cookies, web beacons, or similar technologies to improve functionality and analyze usage.
2.3 Third-Party Information
We may collect information about you from third-party sources, such as:
-Partners or integrations you connect to our Services (e.g., social media platforms, CRM tools).
-Public sources, such as business directories or public social media profiles.
-Referrals or lead generation partners.
3. How We Collect Information
We collect information through:
-Direct Interactions: When you sign up for an account, subscribe to a plan, contact support, or complete forms on our website.
-Automated Technologies: Through cookies, server logs, and analytics tools when you use our Services.
-Third-Party Integrations: When you link external accounts or services to our platform.
-User-Provided Data: Information you or your customers upload or generate through our Services (e.g., leads, contacts, or marketing campaign data).
4. How We Use Your Information
We use your information to:
-Deliver Services: Process payments, provide access to features, and manage your account.
-Enhance Services: Analyze usage to improve functionality and user experience.
-Communicate: Send account updates, respond to inquiries, or provide support.
-Marketing: Share information about our Services, promotions, or events (you may opt out of marketing communications).
-Security and Compliance: Prevent fraud, enforce our Terms and Conditions, and meet legal requirements.
-Personalization: Customize content, recommendations, or ads based on your preferences and behavior.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following cases:
-Service Providers: With trusted vendors who assist with payment processing, hosting, analytics, or support (e.g., Stripe, Google Analytics), bound by confidentiality agreements.
-Business Partners: With integrated platforms or tools you connect to our Services (e.g., marketing or CRM tools).
-Legal Requirements: When required by law, court order, or government request, or to protect our rights, safety, or property.
-Business Transfers: In connection with a merger, acquisition, or asset sale, where your information may be transferred to a new entity.
-With Your Consent: When you explicitly authorize us to share your information.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
-Improve your experience (e.g., saving login preferences).
-Monitor website performance and user behavior.
-Deliver tailored advertisements.
You can control cookie settings through your browser or our cookie consent tool. Disabling cookies may limit certain features of our Services.
7. Data Security
We employ reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse, including encryption, access controls, and secure servers. However, no system is entirely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials.
8. Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
-Access: Request a copy of the information we hold about you.
-Rectification: Correct inaccurate or incomplete information.
-Deletion: Request deletion of your information, subject to legal or contractual obligations.
-Restriction: Limit how we process your information.
-Data Portability: Receive your information in a structured, machine-readable format.
-Objection: Object to certain uses, such as marketing communications.
To exercise these rights, contact us at [email protected] (mailto:[email protected]). We will respond within the timeframes required by applicable law (e.g., 30 days for GDPR or CCPA requests). We may verify your identity before processing requests.
9. Data Retention
We retain your information only as long as necessary to provide the Services, comply with legal obligations, or resolve disputes. For example:
-Account information is kept while your account is active and for a reasonable period after closure.
-Usage data may be anonymized and retained indefinitely for analytics.
-Payment information is retained as required by tax or financial regulations.
When information is no longer needed, we securely delete or anonymize it.
10. International Data Transfers
Our Services are hosted in the United States. If you are located outside the U.S., your information may be transferred to and processed in the U.S. or other countries where our service providers operate. We implement safeguards, such as Standard Contractual Clauses, to ensure compliance with regulations like GDPR for international transfers.
11. Third-Party Links and Integrations
Our Services may include links to third-party websites or integrations with external platforms. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing information.
12. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected such information, we will take steps to delete it. Contact us if you believe we have inadvertently collected information from a child.
13. Marketing Communications
We may send promotional emails or notifications about our Services. You can opt out of marketing communications by:
-Clicking the "unsubscribe" link in our emails.
-Updating your preferences in your account settings.
-Contacting us at [email protected] (mailto:[email protected]).
Opting out of marketing does not affect transactional or account-related communications.
14. Changes to This Policy
We may update this Policy to reflect changes in our practices, Services, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically. Continued use of our Services after changes indicates your acceptance of the updated Policy.
15. Contact Us
For questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at:
Altiva Group, LLC
4890 Bay Street NE #128
Saint Petersburg, FL 33703
Email: [email protected] (mailto:[email protected])
For data protection inquiries, you may also contact our Data Protection Officer at [email protected] (mailto:[email protected]).
16. Additional Information for Specific Jurisdictions
16.1 California Residents (CCPA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
-The right to know what personal information we collect, use, or disclose.
-The right to request deletion of your personal information.
-The right to opt out of the sale of your personal information (we do not sell your data).
-The right to non-discrimination for exercising your rights.
To exercise these rights, contact us at [email protected] (mailto:[email protected]). We share certain categories of personal information with service providers for business purposes, as outlined in Section 5.
16.2 European Union and UK Residents (GDPR)
If you are in the European Economic Area (EEA) or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 8. Our legal basis for processing your information includes:
-Contract: To fulfill our obligations under the Terms and Conditions.
-Consent: For marketing or certain data collection (e.g., cookies).
-Legitimate Interests: For improving our Services or preventing fraud.
-Legal Obligation: To comply with applicable laws.
You may file a complaint with your local data protection authority if you believe we have not complied with GDPR.